Terms of Service for Product Development
Terms of Service/Contract Terms – Product Development – Effective from October 20, 2022
These terms govern the relationship between the service provider/company (Medbiolab, parent company Proficient Finn Lash & Delicacy Oy) and the client/customer (company) in product development and related activities or collaboration. These terms are applicable unless otherwise agreed upon in a separate written or verbal agreement.
1. General
The service provider offers product development services related to cosmetics. Clients are companies registered either in Finland or abroad. The services are defined as projects, which are planned and priced according to the offer provided by the service provider.
2. Application of Terms
2.1 These terms apply to all activities between the service provider and the client company. In other cases, the client agrees to follow the instructions and terms of the other parties involved. Any terms or actions not covered by this agreement may be altered or redefined by the company as needed. The parties agree to follow these terms at every stage of their interaction, both before and after their collaboration.
2.2 These terms are applied to service orders and offers, and they come into effect when the client has accepted the proposal or project plan in writing.
2.3 By placing an order in writing or making a payment to the service provider, the client accepts these terms and agrees to act accordingly.
3. Extension of Terms
3.1 Situations not directly covered by these terms.
3.1.1 In practical situations, the company’s CEO or a designated representative may verbally or in writing create terms that apply to the collaboration between the client and the company, or
3.1.2 a representative appointed by company management may draft written proposals and terms to be followed in the collaboration between the client and the company.
3.2 Matters not mentioned in these terms are not the responsibility of the company and are excluded entirely, such as:
3.2.1 personal injuries resulting from anyone’s negligence
3.2.2 or any other liability not specified by law.
3.3 These terms do not affect the client’s rights concerning other contracting parties.
3.4 If any part of these terms is deemed unreasonable, invalid, or otherwise inapplicable, the client must understand this before accepting the terms.
3.5 Both parties accept these terms and cannot claim they did not understand their implications.
4. Company Responsibilities
4.1 The company offers cosmetic product development services performed in its laboratory, which adheres to Good Manufacturing Practices (GMP). The company strives to use scientific knowledge and staff expertise throughout the development process.
4.2 The company aims to complete the agreed work within the set timeframe and inform the client promptly of any schedule changes.
4.3 The company ships products to the client via postal services unless otherwise agreed. Shipping costs are included in the offer. The company is not responsible for postal delays or errors.
4.4 If the product is defective or damaged before shipment, causing contamination of the packaging, the company will provide a replacement at no additional cost.
4.5 The company will send a sample product batch according to the offer. The company charges for additional batches according to the price list unless otherwise agreed in the offer.
4.6 The client understands and accepts that the company cannot guarantee the final product’s characteristics before the production and testing of the sample batch. No refunds or partial refunds will be issued if the product is unsuitable for the market or the client does not approve the product.
4.7 The company commits to offering high-quality product development services to the best of its ability, but the client understands the potential for human error or other influences in any activity performed by people. The company will offer a new service free of charge if it fails to meet the agreed terms of the offer.
4.8 The company is not liable for any damages resulting from the client’s or any other party’s actions.
4.9 The company is not responsible for delays or damages caused by external phenomena (e.g., religious events, strikes, or natural disasters such as storms or power outages) that affect the delivery of services.
4.10 The company follows data protection practices, using customer data only for the performance of services and compliance with relevant obligations. The client may request a copy of their data or have it deleted from the company’s registry in accordance with GDPR regulations.
4.12 The company may refuse to provide services if there is reason to suspect that:
4.12.2 product development is being used for illegal, immoral, unethical, or improper purposes.
The company may also refuse to provide services if:
4.12.3 there is suspicion of a dispute involving the client, or
4.12.4 the company’s operations or quality are at risk, or
4.12.5 there are other justified reasons for not offering product development services.
5. Client Responsibilities
5.1 The client is responsible for providing all essential information required for product development to the company.
5.2 The client must promptly notify the company of any situations or matters that may affect the product development process or the collaboration between the client and the company.
5.3 The client agrees to compensate the company for all costs or damages caused by illegal actions during the collaboration.
5.4 The client guarantees that they have the right to provide the information they share and that they comply with data protection requirements, including those of third parties.
5.5 The client enters into a contract with the company based on these terms.
6. Service Fees
6.1 Prices are based on the company’s stated costs for product development, as outlined in the offer. The company may adjust its prices periodically, but no changes will be made to agreed terms without the client’s consent.
7. Payment and Cancellation Terms
7.1 The company is not obligated to accept an order until full payment has been made by the client.
7.2 The client accepts the proposal in writing, after which it cannot be changed without the company’s approval.
7.3 The client must notify the company promptly if their financial situation changes and may impact the collaboration or order.
CANCELLATION TERMS:
The client may cancel the agreed project if the company cannot deliver the service within a reasonable time. A reasonable time is considered double the time estimated in the project plan.
8. Delivery Times
Delivery times are estimates, and the company is not liable for variations caused by delays from third parties.
9. Copyrights/Ownership Rights
The client holds ownership rights to the formulas, products, and documents created during product development, such as methods or mixtures developed during the process, and the proportions of ingredients. Public information such as product descriptions may be utilized by anyone, including the company, in their own development processes.
10. Legal Jurisdiction
The contract between the client and the company follows these terms. Disputes will be resolved primarily through mediation or in a local district court.
Document Author/Company Representative/Contracting Party
Medbiolab / Proficient Finnlash & Delicacy Oy (Business ID 3014652-9), Biotechnical Research and Development
Vuorikatu 5, 15170 Lahti.
These terms govern the relationship between the service provider/company (Medbiolab, parent company Proficient Finn Lash & Delicacy Oy) and the client/customer (company) in product development and related activities or collaboration. These terms are applicable unless otherwise agreed upon in a separate written or verbal agreement.
1. General
The service provider offers product development services related to cosmetics. Clients are companies registered either in Finland or abroad. The services are defined as projects, which are planned and priced according to the offer provided by the service provider.
2. Application of Terms
2.1 These terms apply to all activities between the service provider and the client company. In other cases, the client agrees to follow the instructions and terms of the other parties involved. Any terms or actions not covered by this agreement may be altered or redefined by the company as needed. The parties agree to follow these terms at every stage of their interaction, both before and after their collaboration.
2.2 These terms are applied to service orders and offers, and they come into effect when the client has accepted the proposal or project plan in writing.
2.3 By placing an order in writing or making a payment to the service provider, the client accepts these terms and agrees to act accordingly.
3. Extension of Terms
3.1 Situations not directly covered by these terms.
3.1.1 In practical situations, the company’s CEO or a designated representative may verbally or in writing create terms that apply to the collaboration between the client and the company, or
3.1.2 a representative appointed by company management may draft written proposals and terms to be followed in the collaboration between the client and the company.
3.2 Matters not mentioned in these terms are not the responsibility of the company and are excluded entirely, such as:
3.2.1 personal injuries resulting from anyone’s negligence
3.2.2 or any other liability not specified by law.
3.3 These terms do not affect the client’s rights concerning other contracting parties.
3.4 If any part of these terms is deemed unreasonable, invalid, or otherwise inapplicable, the client must understand this before accepting the terms.
3.5 Both parties accept these terms and cannot claim they did not understand their implications.
4. Company Responsibilities
4.1 The company offers cosmetic product development services performed in its laboratory, which adheres to Good Manufacturing Practices (GMP). The company strives to use scientific knowledge and staff expertise throughout the development process.
4.2 The company aims to complete the agreed work within the set timeframe and inform the client promptly of any schedule changes.
4.3 The company ships products to the client via postal services unless otherwise agreed. Shipping costs are included in the offer. The company is not responsible for postal delays or errors.
4.4 If the product is defective or damaged before shipment, causing contamination of the packaging, the company will provide a replacement at no additional cost.
4.5 The company will send a sample product batch according to the offer. The company charges for additional batches according to the price list unless otherwise agreed in the offer.
4.6 The client understands and accepts that the company cannot guarantee the final product’s characteristics before the production and testing of the sample batch. No refunds or partial refunds will be issued if the product is unsuitable for the market or the client does not approve the product.
4.7 The company commits to offering high-quality product development services to the best of its ability, but the client understands the potential for human error or other influences in any activity performed by people. The company will offer a new service free of charge if it fails to meet the agreed terms of the offer.
4.8 The company is not liable for any damages resulting from the client’s or any other party’s actions.
4.9 The company is not responsible for delays or damages caused by external phenomena (e.g., religious events, strikes, or natural disasters such as storms or power outages) that affect the delivery of services.
4.10 The company follows data protection practices, using customer data only for the performance of services and compliance with relevant obligations. The client may request a copy of their data or have it deleted from the company’s registry in accordance with GDPR regulations.
4.12 The company may refuse to provide services if there is reason to suspect that:
4.12.2 product development is being used for illegal, immoral, unethical, or improper purposes.
The company may also refuse to provide services if:
4.12.3 there is suspicion of a dispute involving the client, or
4.12.4 the company’s operations or quality are at risk, or
4.12.5 there are other justified reasons for not offering product development services.
5. Client Responsibilities
5.1 The client is responsible for providing all essential information required for product development to the company.
5.2 The client must promptly notify the company of any situations or matters that may affect the product development process or the collaboration between the client and the company.
5.3 The client agrees to compensate the company for all costs or damages caused by illegal actions during the collaboration.
5.4 The client guarantees that they have the right to provide the information they share and that they comply with data protection requirements, including those of third parties.
5.5 The client enters into a contract with the company based on these terms.
6. Service Fees
6.1 Prices are based on the company’s stated costs for product development, as outlined in the offer. The company may adjust its prices periodically, but no changes will be made to agreed terms without the client’s consent.
7. Payment and Cancellation Terms
7.1 The company is not obligated to accept an order until full payment has been made by the client.
7.2 The client accepts the proposal in writing, after which it cannot be changed without the company’s approval.
7.3 The client must notify the company promptly if their financial situation changes and may impact the collaboration or order.
CANCELLATION TERMS:
The client may cancel the agreed project if the company cannot deliver the service within a reasonable time. A reasonable time is considered double the time estimated in the project plan.
8. Delivery Times
Delivery times are estimates, and the company is not liable for variations caused by delays from third parties.
9. Copyrights/Ownership Rights
The client holds ownership rights to the formulas, products, and documents created during product development, such as methods or mixtures developed during the process, and the proportions of ingredients. Public information such as product descriptions may be utilized by anyone, including the company, in their own development processes.
10. Legal Jurisdiction
The contract between the client and the company follows these terms. Disputes will be resolved primarily through mediation or in a local district court.
Document Author/Company Representative/Contracting Party
Medbiolab / Proficient Finnlash & Delicacy Oy (Business ID 3014652-9), Biotechnical Research and Development
Vuorikatu 5, 15170 Lahti.